Support

Common Questions

How do I create a word card?

Enter any word in the main screen. The app will send it to AI and generate a card with translation, examples, and context.

Where are my cards stored?

Your cards, lists, and learning history stay on your device and are never synced to our servers. Your account profile, subscription state, purchase history, and AI usage-accounting metadata live on our backend — the learning content itself remains local.

Can I change the AI model?

In the subscription version, 5Learn selects and configures the AI models on the server so that generation, costs, and quality remain consistent. You can still configure your learning languages and other available study preferences in Settings. Some older app versions may still expose legacy model or prompt settings.

Do I need to sign in?

In the subscription version, an account is required to start or restore a subscription and use AI features. You can sign in with Apple, Google, or an email and password. An older app version may still work without an account when you explicitly select a personal OpenAI API key. Your cards, lists, and learning history remain stored locally on your device.

How does the subscription work?

Monthly and annual plans are purchased through Apple or Google and managed with RevenueCat. After a purchase or restore, the 5Learn backend verifies your active entitlement before enabling AI features. Plans include an internal fair-use allowance shown in the app; you do not need an OpenAI API key.

Why does my older app show token packs or an API-key option?

Those are legacy features from an earlier 5Learn version. They continue to work as described in that version while supported, but new versions use only a verified subscription and the 5Learn backend for AI. Update the app to use the current flow.

How do I delete my account?

Open Settings → Delete account inside the app. This deactivates and anonymizes your backend account, clears profile fields and access state, and starts deletion from Clerk and RevenueCat. The backend makes several attempts and marks an incomplete external deletion for later operational cleanup. Anonymized accounting records may be retained where needed for tax, fraud prevention, legal, and operational purposes. Deleting your account does not cancel a store subscription; cancel it separately in your App Store or Google Play subscription settings. See the Privacy Policy for details.

How do refunds work?

Subscription refunds are handled directly by Apple or Google — please use their standard refund flows (Apple / Google). We never receive your payment directly, so we can't issue refunds ourselves.

I found a bug. How do I report it?

Email us at [email protected] with a description of the issue. Including your device model and OS version helps us fix it faster.